Main navigation

Retail Marketing: Delivering Exceptional Customer Experience

BEC Level Four

Hamleys toy shop in London sell teddy bear for three thousand pounds. A second-hand BMW can be bought for less than that amount. So, what’s so special about the teddy that is sold for three thousand pounds? Nothing. Shoppers buying the three thousand pounds teddy are not buying the teddy but the experience Hamleys creates around buying the teddy.

If similar teddy was sold in some other store for thirty pounds, they will struggle to sell it. So why are shoppers willing to cough out three thousand pounds pay for something they will not pay thirty pounds for if it was sold in another store?

They pay for the experience of buying the teddy in Hamleys. The experience not the teddy is what shopper pay for in Hamleys. This training outlines strategies for creating Hamleys like experience in your store. Discount and price promotion will attract disloyal shoppers. Exceptional customer experience will attract shoppers willing to pay any amount for your merchandise. Creating such an experience in your store is the theme of this training.

Delegates Feedback

“This is another great book by Romeo Richards! This book helps you understand the importance of planning the best store design and layout in order to increase sales. As a retail business owner, I sometimes forget how important these aspects are to a business. This book helped to answer many of my questions and also helped in giving me new ideas.”

– Jenny

“This is another great book by Romeo Richards! This book helps you understand the importance of planning the best store design and layout in order to increase sales. As a retail business owner, I sometimes forget how important these aspects are to a business. This book helped to answer many of my questions and also helped in giving me new ideas.”

– Jenny

Course Information

Course Content

  • Why customer experience is critical to a retail brand’s success
  • What experiences do shoppers crave?
  • Case studies of retail brands with the best customer experience?
  • How to create exceptional customer experience in your retail store

Who will benefit

  • Retail Executives
  • Regional Managers
  • Store Managers
  • Retail Marketing Managers
  • Retail Store Owners

Delegates Feedback

Course Dates

At your convenience. Course materials are available online to enable you access them as and when you see fit.

Delegates Feedback

Course Fees

Course Fee Per Module: £27

The investment is inclusive of:

  • Training video
  • Access to online learning platform
  • Email support
  • Certification

 

100% Money Back Guarantee & Refund Policy

Your investment is 100% GUARANTEED. You have a full 12 month from the date of purchase to request a refund and your investment will be returned in full, no questions asked.

Delegates Feedback

How it works

Pre-Training Resources

When you book your training today, you will be redirected to your personal membership dashboard where you will have instant access to videos and other materials relating to the course you booked.

Post Training Assistance

The end of the training does not necessarily mean the end of your learning journey with the Business Education Center. Up to a month after taking the training, you will be entitled to email: info@theprofitexperts.co.uk or call: (+44) 020 8798 0579 with enquiries about the course you took.

Delegates Feedback

What You Will Learn

Learning Outcomes

At the end of the training, you will be able to:

  • Know why customer experience is critical to a retail brand’s success
  • Know what types of experiences shoppers crave
  • Implement customer experience examples used by the most successful retail brands
  • Create exceptional customer experience in your retail store

Delegates Feedback

Location

The training will be held at:

Hilton London Olympia
380 Kensington High St,
Kensington,
London
W14 8NL
Phone: 020 7603 3333

Delegates Feedback

Retail Marketing: Delivering Exceptional Customer Experience On-Demand Training £27.

Own Your Copy Now and Learn to:

  1. Why customer experience is critical to a retail brand’s success
  2. What types of experiences shoppers crave
  3. Customer experience examples used by the most successful retail brands
  4. How to treate exceptional customer experience in your retail store

Book Your Spot Now And Learn to:

For:
Multiple course booking discount
Corporate license for individual employees
Please call (+44) 020 8798 0579 or
Email:
info@theprofitexperts.co.uk
Like access to most or all of our training?
Please click here for access our ‘All You Can Learn’ pass.

Delegates Feedback

Featured In

For more details about this training,

Please email :
Email:info@theprofitexperts.co.uk
Or Call
Tel:  (+44) 020 8798 0579 or 078 6504 9508

 Terms & Conditions